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The legacy portal had/has a feature where we were able to impersonate as parent-we could view the portal as any parent to better understand their issue or guide them if they are stuck. While on the cloud portal, parents can submit a ticket directl...

I have found the first line supporting team do not actually know the team at all. A thorough training is needed for the team to just answer at least thr basic questions and knowing what the customers are asking about. They are not interested at wh...

My SENDCO has mentioned that there is a new category from JCQ of 'Doodling Paper' - please can this be added as currently having to put under 'Other' with a note which is not as clear.

A way in Gradebooks to view which assessment columns have been shared to the parent portal. It is very frustrating having to check every assessment column. Thanks Steve

It would be really useful for us if the standard email notification that we receive to tell us when someone has submitted an Admissions Enquiry could also include brief details of the enquiry (name of enquirer, contact email address and telephone ...

Parents are unable to easily view the emails sent via email wizard on the parent portal. the history is also found under my account, which would make sense to have it under the communications tab. It would be helpful to have the Email Wizard messa...

Our Exams Officers are genuinely getting RSI from having to print each seating plan separately (click pdf, find pdf, open, print - each time). Please could you make Manage Seating Plans multi-select and give it a 'pink menu' like you have in Timet...

Entering this as a new idea as the previous one has been marked as 'already present', but the seating plan printouts form Manage Seating Plans still do not display the exam duration. We need the duration to be displayed at the top alongside the st...

The previous layout for the invigilator printout was horizontal with any access arrangements showing alongside each candidate. Now,it has changed, i don't know for what reason or benefit and it lists the arrangements vertically below each candidat...

With the introduction of the flexible access arrangements and being able to assign those arrangements to specific exam codes, the current process of manually assigning by individual pupil and then having to find all the exam papers for which they ...