As soon as a user created a diary or medication note, an automatic notification should be sent out immediately instead of the schedule time. This would ensure that parents are promptly informed of any updates or important diary or medication note.
Moreover, user should have the option to CC specific staff members when creating a note. This would allow for better communication and collaboration ensuring that tutors or Head of houses are always kept in the loop.
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In Discovery
Thank you for raising this with us.
We’re currently reviewing how parental notifications are handled and would really value your feedback.
We’re beta testing a new feature for staff notifications, which will automatically alert staff about medical records - removing the need to manually CC them in. There will be announcements regarding the availability of this functionality following the beta test.
For parental notifications, the current system sends one email at the end of the day. This helps reduce the number of emails parents receive, as the system tracks any updates and sends a single notification with the most up-to-date information. It also allows time for users to correct any errors before parents are notified.
We’re exploring options to make notifications more flexible and timely. Our proposed changes include:
Daily notifications (as currently used)
Hourly notifications, allowing time for corrections
Immediate notifications for individual records, useful in urgent cases (e.g. a head injury where parents did not answer a phone call)
These options would be configurable, so each school could choose what works best for them. The immediate notification option would be available alongside either the daily or hourly setting. If hourly or immediate notifications are used, parents would receive additional alerts if the record is later updated.
We’d love to hear your thoughts on these options - would these options work better than the existing functionality?